Last Updated: [20/1/2026]

At Ausclin, we are committed to protecting your privacy and ensuring that your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with us.

1. Types of Information We Collect

We collect information that is necessary to provide you with high-quality clinical services and to improve your experience on our website. This includes:

  • Personal Information: Name, date of birth, gender, address, email address, and phone number.
  • Health Information: Medical history, clinical notes, referral letters, and results from tests or assessments.
  • Financial Information: Medicare numbers, private health insurance details, and payment information.
  • Technical Data: IP addresses, browser types, and behavioral data regarding how you interact with our website.

2. How We Collect Information

We collect information in several ways:

  • Directly from you: When you fill out intake forms, book an appointment, or speak with our clinicians.
  • From third parties: Such as referrals from GPs or other specialists.
  • Automatically via our website: Using cookies and tracking technologies (see Section 4).

3. Storage and Security (Halaxy)

Ausclin uses Halaxy as our practice management software. Your personal and health information is stored securely within the Halaxy system.

  • Data Security: Halaxy uses bank-grade 256-bit encryption to protect your data.
  • Location: Data is stored on secure servers located within Australia, ensuring compliance with Australian privacy laws.
  • Access Control: Only authorized staff at Ausclin have access to your clinical records for the purpose of providing care.

4. Website Analytics and Tracking Tools

To improve our website performance and user experience, we use several third-party tools. These tools collect “de-identified” data, meaning they track what you do on the site without knowing exactly who you are.

  • Google Analytics & Search Console: These tools help us understand website traffic, popular pages, and how users find us through search engines.
  • Microsoft Clarity: We use this to analyze how users interact with our website through session recordings and heatmaps. This helps us identify where users may be getting stuck or confused.
  • Ahrefs: Used for SEO auditing and to understand which content is most relevant to our audience.
  • Cookies: Our website uses cookies to function correctly. You can choose to disable cookies in your browser settings, though this may affect some website features.

5. Use and Disclosure of Information

We use your information for:

  • Providing clinical treatment and advice.
  • Administrative purposes (e.g., billing, Medicare claims).
  • Communicating with your other healthcare providers (with your consent).
  • Internal quality assurance and business management.

We will not sell, rent, or trade your personal information. We only disclose your information to third parties if required by law or if it is a necessary part of your clinical care (e.g., sending a report back to your referring GP).

6. Marketing and Communications

From time to time, we may send you news or updates regarding Ausclin. You may opt out of these communications at any time by clicking “unsubscribe” or contacting us directly. We do not use health information for marketing purposes without your express consent.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. You may also ask us to correct information that you believe is inaccurate or out of date. To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external sites (such as educational resources). Ausclin is not responsible for the privacy practices of these external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the revised “Last Updated” date.

10. Contact Us and Complaints

If you have any questions about this policy, or if you wish to make a complaint about a potential breach of your privacy, please contact:

Privacy Officer Ausclin Email: contact@ausclin.com.au

Address: [N/A]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.